Mastering Capacity Planning for Firms with 15 Team Members

Most firm owners hit a wall at around 15 employees. The systems that worked when you could personally oversee the team no longer scale, leaving revenue growing but profitability shrinking. Your people feel stretched thin despite having more hands on deck, and you find yourself wondering how you lost control of something you built.

This isn’t a leadership failure—it’s a predictable scaling challenge. Traditional capacity planning methods like billable hours and utilisation rates don’t account for the realities of modern work: hybrid environments, human emotion, and varied skill levels.

In this session, you’ll discover frameworks and calculations designed specifically for firms at this stage of growth. You’ll leave with practical tools to accurately measure what your team can deliver, position people for maximum efficiency, and calculate true capacity so you can make confident decisions about new clients, hiring, and growth.

Learning objectives

By the end of this session, attendees will be able to:

1. Calculate true human capacity using the M.E.L.T. framework (Mind, Emotions, Location, Time) to factor in real-world productivity influences.
2. Determine Revenue Devoted Hours (RDH) by applying M.E.L.T. discount scores and role-based assignments for accurate capacity planning.
3. Apply Capacity Value Triads to align team members across leadership, management, senior, and team levels for optimal productivity and revenue contribution.